Terms & Conditions – HARRY'S CAKE & BAKE

Orders once placed are final and cannot be cancelled. Payments are nonrefundable under any circumstance.
Orders are confirmed only upon receipt of full advance payment, without which we are under no obligation to process or deliver the order.
Cash on Delivery is not available.
At the time of checkout, customers are required to select a delivery date and time slot from the available calendar. Ready‑to‑serve items will be dispatched promptly, while few handcrafted items that require preparation will be scheduled for later delivery.
Custom cakes, being handcrafted pieces of work, require a minimum of 48 hours for preparation and delivery, and customers must plan their orders accordingly.
Customers must disclose any allergies at the time of placing the order so that appropriate precautions can be taken during preparation. We shall not be liable for any adverse reactions if such information is withheld.
Ingredient details for any product are available upon request, and customers are welcome to contact us for clarification.
Shipping charges will be applied based on the delivery location, and these charges may vary depending on distance and service availability.
Free delivery is offered on all orders valued at ₹2000 or above, subject to location and service conditions.

All of our products are carefully handcrafted using premium quality ingredients, and because they are made individually by hand, natural variations in design, size, or finish may occur from one product to another.
The images displayed on our website and social media platforms are intended to serve as indicative references only, and customers should be aware that the actual product delivered may differ in design, detailing, or size.
While we strive to meet customer expectations, exact replication of reference images or designs cannot be guaranteed due to the artisanal nature of our work and the many variables involved in preparation.
To gain a clear understanding of our design style and craftsmanship, customers are encouraged to review the gallery section available at www.harryscake.com, which showcases a wide range of our previous creations.

We strongly encourage customers to opt for self‑pickup, as this method allows them to personally oversee the safe handling of their cakes and bakery products.
In the case of self‑pickup, customers assume full responsibility for the safe transport of their order. Products must always be carried upright from the base, kept stable during travel, and placed securely on the passenger footwell rather than on a seat. The car’s air conditioning should be switched on before collection to ensure a cool environment, and drivers must follow all instructions provided by our staff.
For delivery orders, we arrange transportation through app‑based services such as Ola, Uber, or Porter. While we provide clear guidance to drivers regarding safe handling, we cannot guarantee compliance during transit. Any damage that occurs during transportation is beyond our control, and the risk of delivery rests entirely with the customer.

Cream Cakes, Bento Cakes, Cupcakes

1 kilogram of cream cakes, bento cakes, or cupcakes is generally sufficient to serve 10-12 people.
These items must be stored in a refrigerator immediately after delivery to maintain freshness and texture.
Cream‑based products must be stored under refrigeration and should be taken out 30 minutes before serving to ensure proper texture and taste.
Chocolate‑based varieties are also be refrigerated, but they should be taken out 1 hour before serving to ensure the best consistency.
Fondant cakes must never be refrigerated. Instead, they should be kept in air-conditioned environment during summer and at normal room temperature during winter.
Cream‑based cakes must not be heated or microwaved under any circumstances, while chocolate‑based cakes may be gently microwaved for 10-15 seconds to enhance flavour.
All cream cakes, bento cakes, and cupcakes must be consumed within 48 hours, as they are handcrafted without preservatives.

Brownies

Brownies must always be stored in airtight containers in a cool environment.
At room temperature, their shelf life is 2-3 days, while refrigeration extends it to 5-7 days.
Brownies may be microwaved for 10-15 seconds before serving to restore softness.
All products must be consumed within the stated shelf life, as they are preservative free.

Tea Cakes and Muffins

Tea cakes and muffins must be stored in airtight containers in a cool environment.
Their shelf life is up to 2 days at room temperature and up to 5 days when refrigerated.
They may be microwaved for 10-15 seconds before serving.
All products must be consumed within the stated shelf life, as they are preservative free.

Cookies

Cookies must be stored in airtight containers at room temperature.
Their shelf life is up to 10 days.
Refrigeration is strictly prohibited, as it affects texture and taste.
Chunky cookies may be microwaved for 10-15 seconds before serving.
All products must be consumed within the stated shelf life, as they are preservative free.

Chocolates